Solutions

Built for the operator, not the dashboard.

One platform. Three playbooks — product, marketing, and government — each tuned to the way those teams actually work.

Section A · Ship weekly p. 01

For product teams who ship weekly.

Fire NPS after onboarding, thirty days after activation, or the first time a customer uses a feature. Send every detractor to your ticketing system through a signed webhook. Ask Claude in plain English — “What’s hurting retention in our SMB cohort?” — and get a cited answer.

CES and NPS sit side by side on one dashboard. You can watch effort and loyalty diverge on the same chart — the leading indicator you actually want.

Autopilot cohorts In-app + email Webhook pipelines CES + NPS side-by-side

Dispatch · early customer “We wired NPS into our onboarding flow in an afternoon. Detractors auto-ping the CS channel. We’ve shortened time-to-insight from a week to same-day.” — CX Director, B2B SaaS (120 employees)

Section B · Brand & lifecycle p. 02

For brand & lifecycle teams who need the story.

Run CSAT and NPS on the same cadence. Capture testimonials from promoters as they arrive. Embed a 5-star or thumbs widget on any page. Export themes and sentiment to your BI tool — or let RallyNPS write the exec summary for you.

Marketing quotes lifts the best promoter lines — approved by the customer, ready for your landing page.

Testimonial capture Embeddable widgets Theme extraction Executive digest

Dispatch · marketing lead “The AI-drafted follow-up questions changed the game. We went from ‘open text is useless’ to ‘every response gives us a thesis to test.’” — Head of Lifecycle Marketing, DTC brand

Testimonials are consent-captured — your promoters opt in before they’re quoted.

Section C · Citizens first p. 03

For agencies who owe citizens a reply.

Collect CSAT after a service call. Route urgent comments to the right office. Publish a plain-language summary on your transparency page. WCAG 2.1 AA on every survey. No tracking pixels. No dark patterns.

Thirty percent of our revenue funds the open-source Rally community. Government pricing fits public-sector budgets. Nonprofits apply in one form.

WCAG 2.1 AA PII-respecting logs No tracking Accessible email

Dispatch · public-sector pilot “The commitment to accessibility and PII-respecting logs let us clear procurement faster than any competitor. AI-generated summaries go straight into the council packet.” — Constituent services lead, mid-sized municipality

Apply for extended nonprofit pricing — 250 responses / month, full AI, no charge.

What you'll be using

The methodology panel gets the number defended.

Every Poll declares its sample frame, target population, margin of error, and confidence level before it ships — so the first question at the council meeting never has to be "where'd that come from?"

RallyNPS Poll builder wizard on desktop: Step 1 of 3 titled Define the poll, with inputs for poll title and question text, a required-sample-size card reading 385 at 95 percent confidence plus or minus 5 percent margin of error, and a methodology section with a sample-frame dropdown listing convenience, address-based, and mixed options. — Poll builder · methodology step Preview with demo data

RallyNPS Poll builder on mobile showing the same Step 1 of 3 layout stacked vertically: the title and question text inputs up top, then the sample-size card, then the methodology dropdown. — Poll builder · mobile Preview with demo data

Same platform. Different playbook. Start on free and tune the templates to the team you’re running.

— The RallyNPS design principle

Ready?

One platform. Three playbooks. Yours next.

Free plan: 50 responses a month. Every survey type. AI included. Upgrade when you outgrow it.

Start free See pricing