Measurement and insights

Metrics that tell you why, not just what.

RallyNPS drafts your survey, sends it by email and SMS, and reads every reply as it arrives — themes, churn risk, sentiment, urgency. Ask the dashboard a question in plain English. It answers in seconds and shows the responses it used.

50 responses a month, free · no credit card · upgrade when you outgrow it

NPS response distribution, scores 0 through 10 A bar chart of 12,533 anonymized survey responses by score, colored by detractor, passive, and promoter categories. 0 1 2 3 4 5 6 7 8 9 10 Score
DETRACTORS

3 of 45 staff drove 72% of negative ratings.

Coach them up.

PASSIVES

Scores dip on overcast days.

Launch grey-day deals.

PROMOTERS

Love “convenience and speed.”

Market these.

The product

What you’ll see.

Your score, the themes behind it, and who needs a call — on your desk and in your pocket.

RallyNPS dashboard showing a Net Promoter Score of 18 from 412 responses with a plus-or-minus 7.9 margin of error, a promoter, passive, and detractor breakdown, and an AI theme cloud led by wait-time.
NPS dashboard · desktop Preview with demo data
The same RallyNPS dashboard on a phone: Net Promoter Score of 18 with its margin of error, the score breakdown, and the AI theme cloud.
Preview with demo data

It drafts. It reads. It reports.

Question writing, response reading, and report writing, done for you. On every plan, including free.

Drafts the question you meant to ask.

Tell RallyNPS your audience, the decision you need to make, and the tone you want — warm, formal, brief. It writes the questions to match, and cuts your survey when four questions will do the work of ten.

Sample · draft review “Your survey has 9 questions. Response-rate models say cut to 4. Drop Q3 and Q6 (same intent). Move Q8 to the thank-you page.”

Reads every response the moment it arrives.

Themes, churn risk, sentiment, and urgency — tagged the moment each response lands. No spreadsheets. No sorting by hand. You see your unhappy customers the same minute you see your happy ones.

Sample · response · churn-risk: HIGH “Onboarding felt rushed. I never figured out the reports page and stopped logging in around week 2.” THEMES → onboarding, activation, reports-ux

Writes the memo you’d write, faster.

Ask in plain English — “what’s hurting NPS with our new customers?” Get a short answer, the groups behind it, and the actual responses it used.

Sample · AI report · last 30 days “NPS for the March sign-up cohort sits at +12. The drag is reports-ux, cited in 38% of scores below 7. Fix onboarding before more cohorts ship.”
Your brand

Your logo. Your color. Your voice.

Surveys should look like you sent them. Because you did.

Add your logo and pick your brand color — every survey page, embed, and follow-up your customers see carries them.

And when the AI drafts your survey, tell it the tone you want — warm, formal, brief. It writes the questions that way.

Illustration — your brand goes here.

Survey types

If you can picture a survey, we run it.

Every type on every plan.

Enterprise gets custom types. Tell us what you need. We build it.

Pricing

Every AI feature on every plan. Including free.

Free to start. No per-user fees, no surprise fees. AI analysis comes standard, not as a paid add‑on.

Free
$0/mo

50 responses a month. Every survey type. Every AI feature. No credit card.

Enough for a small team or a nonprofit to run real surveys.

Growth
$19/mo

250 responses a month. AI coach, webhooks, your own branding, priority support.

Scale
$99/mo

2,000 responses a month. SSO, audit log, executive summaries, priority support.