Features

Everything you need. None of the bloat.

RallyNPS is built around a single promise — every customer response gets read, tagged, and routed automatically. No spreadsheet coding. No batch jobs. No questionnaires nobody reads.

Start free See pricing

50 responses / month free · no card · AI on every tier

Chapter 01 · Collection · meet customers where they are

Send wherever your customers are.

Email through SendGrid. SMS through Twilio. Embedded widgets that live inside your app. Public survey links you can paste in a newsletter. Autopilot schedules the recurring NPS across cohorts — and dedup built in on the server means nobody gets the same ask twice in the same window.

Frequency caps are configurable per cohort. Unsubscribes and suppression lists are honored across every channel. Your domain, your logo.

  1. Email, SMS, embed, and public link
  2. Idempotent sends — never duplicate
  3. Configurable frequency per cohort
  4. Unsubscribe + suppression list
  5. Custom domains and logos
Chapter 02 · Analysis · the moment a response arrives

Every response, read on arrival.

AI runs async — the response is captured the second the respondent hits submit, then enriched with themes, sentiment, and churn-risk signal. Nothing waits on a batch job. Your quiet-quitters surface the same minute your promoters do.

Claude Haiku handles the per-response work (fast, cheap, accurate). Claude Sonnet handles the heavier dashboard-level reasoning.

PII is redacted before it ever reaches a model — logs ship IDs, never identities.

  1. Claude-powered theme extraction
  2. Churn-risk scoring per response
  3. Sentiment — positive, neutral, negative
  4. Auto-tagging feeds your reports
  5. Citations back to raw responses
Chapter 03 · Reports · ask in English, get a citation

Ask in English. Get a citation-backed answer.

Ad-hoc queries, weekly executive digests, cohort discovery, and the one report every CS leader needs — “what are our detractors actually saying?” Natural language in, parameterized SQL under the hood, cited response text out.

Export the memo as PDF. Push the summary to BI. Or let RallyNPS email it Monday morning on autopilot.

The memo reads like a human wrote it because a reasoning model did — and it shows its work.

  1. Natural-language query
  2. Weekly executive digest by email
  3. Cohort discovery — who’s at risk?
  4. Export to CSV and BI tools
  5. PDF executive summary, one page
Chapter 04 · Platform · extends to your stack

Extends to wherever your stack lives.

Clean REST API, HMAC-signed webhooks on every event, drop-in embeds that survive strict CSP, and first-class contacts with tags. Your customer data stays isolated per-organization — it’s wired into every query.

Cross-product SSO via the Rally identity graph. One account, every Rally tool.

  1. REST API and HMAC-signed webhooks
  2. Embeddable widgets — CSP-safe
  3. Testimonial capture and approval
  4. Tags and contacts, cross-org isolated
  5. Cross-product SSO via Rally
The dashboard is not the product. The memo is the product. We built everything so you could stop scrolling rows and start making decisions.
— The RallyNPS design principle
Ready?

Ready to see it on your own data?

Free tier is 50 responses per month. No credit card, no sales call. AI included on every tier — including free.

Start free See pricing