Features

Everything you need. None of the bloat.

One promise: every response read, tagged, and routed on arrival. No spreadsheet coding. No batch jobs. No surveys that nobody reads.

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50 responses a month, free · no credit card · AI on every plan

Chapter 01 · Collection · meet customers where they are

Send wherever your customers are.

Email. SMS. Widgets inside your app. Public links you can paste in a newsletter. Autopilot schedules recurring NPS per cohort. The server dedupes every send, so nobody gets the same ask twice in a row.

Set the frequency cap per cohort. Respect unsubscribes on every channel. Use your logo and brand color.

Email, SMS, embed, and public link
Idempotent sends — never duplicate
Configurable frequency per cohort
Unsubscribe + suppression list

Chapter 02 · Analysis · the moment a response arrives

Every response, read on arrival.

The response is saved the second a customer hits submit. The AI reads it in the background and tags themes, sentiment, and churn risk. No batch jobs. Your quiet quitters surface the same minute your promoters do.

Claude Haiku handles the per-response reading — fast, cheap, accurate. Claude Sonnet writes the longer dashboard memos.

PII is redacted before it ever reaches a model — logs ship IDs, never identities.

Claude-powered theme extraction
Churn-risk scoring per response
Sentiment — positive, neutral, negative
Auto-tagging feeds your reports
Citations back to raw responses

Chapter 03 · Reports · ask in English, get a citation

Ask in English. Get a citation-backed answer.

Ad-hoc questions. Weekly executive digests. Cohort discovery. And the one report every CS leader needs: “What are our detractors actually saying?” Ask in plain English. We translate to safe SQL and show the responses we cited.

Export the memo as a PDF. Push the summary to your BI tool. Or let RallyNPS email it every Monday morning.

The memo reads like a human wrote it because a reasoning model did — and it shows its work.

Natural-language query
Weekly executive digest by email
Cohort discovery — who’s at risk?
Export to CSV and BI tools
PDF executive summary, one page

Chapter 04 · Platform · extends to your stack

Extends to wherever your stack lives.

Clean REST API. Signed webhooks on every event. Drop-in widgets that play nicely with strict security rules. Contacts with tags. Your data is isolated per organization — that filter runs on every query.

One sign-in across every Rally tool.

† Every query filters by organization_id — cross-org leaks are impossible by construction.

REST API and HMAC-signed webhooks
Embeddable widgets — CSP-safe
Testimonial capture and approval
Tags and contacts, cross-org isolated
Cross-product SSO via Rally

Survey types

If you can picture a survey, we run it.

Every type on every plan.

NPSThe loyalty score. One question, 0 to 10.
eNPSSame score, asked of employees.
CSATCustomer satisfaction, one to five.
CESCustomer effort. How hard was that?
5-starStar rating. Familiar and fast.
SmileyEmoji faces. No words required.
PMF“Would you miss us if we were gone?” Sean Ellis’s product-market-fit question.
ThumbsUp or down. The quickest signal.
Yes / NoOne question, two answers.
Multiple choicePick one from the list you set.
DropdownSame as multiple choice, tidier on a small screen.
RankingOrder the options. We compute the winner.
MatrixRate several items on one scale.
SliderPick any number on a range.
Image choicePick a picture instead of a word.
Semantic differential“Modern — Traditional.” Answer lands on a spectrum.
Date & numberCollect a specific value.
Open-endedLet people write. The AI reads every word.
Custom — EnterpriseTell us what you need. We build it.

The dashboard is not the product. The memo is the product. We built everything so you could stop scrolling rows and start making decisions.

— The RallyNPS design principle

Ready?

Ready to see it on your own data?

Free plan: 50 responses a month. No credit card. No sales call. AI on every plan, including free.

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