How it works

From zero to why in four steps.

You’ll have your first AI-analyzed NPS report inside ten minutes. No sales call, no setup wizard to fight, no credit card.

Start free See pricing

50 responses / month free · AI included on every tier

01Sign in
Step 01 · Identity · one Rally account

Sign in with phone, email, or Google.

One Rally account across every product. Phone + SMS code, email magic link, or Google sign-in — all backed by the shared Rally identity graph. Your team inherits your org on first sign-in.

Under the hood · security “256-bit session tokens. Twilio Verify for phone. Magic codes are single-use, six-digit, fifteen-minute TTL. Cross-org data access is impossible by construction.”
02Draft
Step 02 · Design · let AI hold the pen

Let AI draft your first survey.

Describe your audience and the decision you’re trying to make. Claude writes the question, the follow-ups, and the email subject line — tuned for response rate. If you’re asking ten questions when three would do, it’ll tell you so.

Coach · draft review “Your survey has 9 questions. Response-rate models suggest pruning to 4. I’d cut Q3 and Q6 (duplicate intent) and move Q8 to the thank-you page.”
03Send
Step 03 · Send · wherever your customers are

Send to contacts, autopilot, or embed.

Upload a CSV, schedule a recurring autopilot, or drop an embed widget into your app. RallyNPS dedupes automatically — no one gets the same survey twice in the same window. Frequency caps are configurable per cohort.

Safety · send discipline “Idempotency key on every send. SendGrid for email, Twilio for SMS. Suppression lists honored across every channel. Nobody’s inbox gets punished.”
04Ask
Step 04 · Report · ask in English, get a memo

Ask in plain English.

“Which customers are at churn risk this month?” “What themes changed in Q2?” RallyNPS answers with citations back to the raw responses — no BI skills required, no SQL, no pivot tables.

AI report · onboarding cohort “NPS in the March-signup cohort sits at +12, driven down by detractor theme reports-ux (cited in 38% of sub-7 scores). Recommend an onboarding change before more cohorts ship.”
Under the hood — the Rally platform

Built so the boring things are correct.

Models

Claude Haiku handles per-response analysis — fast and cheap. Claude Sonnet handles dashboard-level reasoning — thorough and nuanced. Both route through our PII redactor before the prompt leaves our servers.

Data

Every survey token is a UUID v4 — never guessable. Every database query is parameterized and filtered by organization_id. Cross-org leaks are impossible by construction. PostgreSQL only, never SQLite.

Send

SendGrid for email, Twilio for SMS — both with idempotency and a configurable frequency cap per cohort. Stripe handles billing with source: "rallynps" so the Rally community revenue share is traceable end-to-end.

† No JavaScript required to take a survey. No tracking pixels in emails. PII stays out of logs.

The first report inside ten minutes. The second one inside ten seconds. Everything after that is on autopilot.
— The RallyNPS design principle
Ready?

Start with your first AI-analyzed NPS.

Free tier is 50 responses / month. AI included. Upgrade only when you outgrow it.

Start free — no credit card See pricing